Price & Contract Issues

Dealer Submitted Financing After Contract Cancellation was the kind of problem that looked impossible at first. The deal had already fallen apart. The salesperson had acted like everything was over. I left thinking the transaction had ended where it should have ended — at the dealership desk, with no car, no final deal, and no … Read more

Dealer Marked Vehicle as Delivered Before Actual Pickup was the kind of thing I almost missed because I was not expecting a problem yet. I was still waiting for the pickup call. The car was supposed to be getting detailed. I opened the portal just to make sure the paperwork had not changed, and one … Read more

Dealer Failed to Provide Copy of Signed Contract After Purchase was the detail that kept bothering me long after I got the car home. The sale itself had moved fast. Too fast, honestly. Sign here. Initial there. Finance office. Keys. Insurance. Temporary tag. Everyone acted like the deal was fully wrapped, and I left trying … Read more

Dealer Failed to Disclose Prior Accident Damage Before Sale was not a phrase I had in my head when I bought the car. At that point, I thought I had already done the hard part. The test drive felt normal, the exterior looked clean, the salesperson moved fast, and the deal was framed like I … Read more

Dealer Added Documentation Fee Not Disclosed was the phrase running through my head the second the finance screen turned toward me and the total no longer matched the number I had been working with for most of the afternoon. We had already gone back and forth on the vehicle price, the down payment, and the … Read more

Dealer Refused to Honor Advertised Vehicle Price. That was the exact problem sitting in front of me the moment the salesperson slid the worksheet across the desk. I had already checked the listing twice before leaving home. I had the screenshot. I had the stock number. I had the trim, the mileage, and the posted … Read more

Dealer Changed Vehicle Price on Final Purchase Contract was the exact thought that hit me when the finance manager turned the document toward me and started pointing at signature lines instead of the numbers. Up until that moment, the deal had felt settled. We had gone back and forth on price, the salesperson had written … Read more

Dealer Added “Market Adjustment” Fee After Price Agreement was the exact problem sitting in front of me when the finance manager turned the screen around and pointed to the final numbers like nothing unusual had happened. Ten minutes earlier, the deal felt done. We had gone back and forth, trimmed things down, talked monthly payment, … Read more

Dealer Submitted Title Transfer With Wrong Owner Information was the phrase I ended up searching after opening a DMV notice and realizing the vehicle I had already paid for was somehow tied to the wrong name. The purchase itself had felt finished. I had signed the contract, arranged insurance, and already started treating the car … Read more

Dealer Reported Vehicle Registration to DMV Before Sale Was Finalized was the exact wording I ended up searching after opening a letter that should never have existed in the first place. The deal had already gone sideways. The numbers changed, the financing stopped making sense, and by the time I left the dealership, I thought … Read more