Price & Contract Issues

Dealer failed to remove lien from title after trade-in payoff was the phrase I ended up searching only after I thought the whole trade-in deal was behind me. The old car was gone. The new one was already in my driveway. The monthly payment I used to watch for on the traded vehicle had stopped. … Read more

Dealer failed to apply manufacturer rebate or incentive to final contract. The moment I realized it, I was no longer looking at the car itself. I was looking at the numbers line by line, then back at the email quote, then back at the paperwork again. The rebate had been part of the conversation the … Read more

Dealer reported incorrect mileage at sale affecting warranty or resale value was not something I expected to deal with after buying a car. The moment I caught it was ordinary enough that it almost didn’t register. I was sitting in the driveway with the purchase paperwork on the passenger seat, comparing the contract, the odometer … Read more

Dealer Failed To Cancel Conditional Delivery After Financing Denial was not the kind of problem I thought would happen after I had already taken the car home. The first few days felt normal. The vehicle was in my driveway, my insurance had already been updated, and the dealership had acted like the deal was moving … Read more

Dealer Did Not Pay Off Previous Loan After Trade-In was not something you expected to investigate after handing over the keys. Usually the moment starts small. You log into your old lender account for what you think will be the last time, expecting to see a zero balance or at least a pending payoff. Instead, … Read more

Dealer Failed to Reverse Temporary Registration After Deal Cancellation was not the kind of problem I thought could follow me home after I had already handed the car back. The deal was over. The salesperson had already said the financing did not go through, the paperwork would be voided, and I should not worry about … Read more

Dealer Issued Temporary Registration but Never Completed Permanent Registration was not the kind of problem I expected to discover in some dramatic way. It showed up quietly. I was standing behind my car, looking at the temporary tag for no real reason, and then I saw the date. It was closer than I thought. I … Read more

Dealer Cashed Check or Processed Payment Before Contract Was Finalized — that was the exact thought running through my head when I opened my banking app and saw the money had already moved. I had not received a final lender approval. I did not have a clean confirmation email. I did not even have full … Read more

Dealer Submitted Financing After Contract Cancellation was the kind of problem that looked impossible at first. The deal had already fallen apart. The salesperson had acted like everything was over. I left thinking the transaction had ended where it should have ended — at the dealership desk, with no car, no final deal, and no … Read more

Dealer Marked Vehicle as Delivered Before Actual Pickup was the kind of thing I almost missed because I was not expecting a problem yet. I was still waiting for the pickup call. The car was supposed to be getting detailed. I opened the portal just to make sure the paperwork had not changed, and one … Read more